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As of 25/05/2019 at 00:00 AEST, all issues which relate to the reporting of a rulebreach on Altis Life now require the person initiating the helpdesk report to be directly involved in the issue (to have ‘standing’). All other services are NOT impacted by this change due to their low incident volumes. If this changes in the future we will announce it. As a result, you may initiate a helpdesk report for situations such as where you are being run over, but not any issue to which you would be deemed as a ‘third party’, such as watching another person (who is not apart of the same group) be run over. You may still bring up others who are not directly involved to provide evidence/testimony. Being directly involved means that you fit into one of the following categories: Be directly impacted by the incident and did not solely observe an incident. Be apart of a group (As defined by the Altis Life Rules section 5.12) of whom one or more members were directly impacted by the incident, or be apart of the Police or Paramedic factions bringing up an issue that affects another member of the same faction. Be reporting an incident which impacts all members, such as illegitimately impacting the server economy through duping/exploiting, hacking/scripting etc. If you have any questions, feel free to bring up your questions with the support team or altis life staff.
