Before I delve into my response to the points you've made, I would like to briefly acknowledge and thank you for taking the time to write up this thread in such a mature and constructive manner. As Altis Life is outside of my direct prerogative, I will only respond to your feedback pertaining to the community and events in general.
The transparency and communication between the staff team and community has, I agree, been an area in which all departments could see some major improvement. While things are usually progressing well behind the scenes, I can see that updates on our progress aren't being made public and hence cultivating low morale among our players - this is something we will endeavour to work on.
"The introduction of a dedicated social media/promotions team would be of great benefit, as it would be able to tap into the massive amounts of people on social media at any given time- and then spread the community name and servers to new and keen players looking to have a fun time."
This is something that falls directly within the purview of the Community Team. Social media, as you have described, is a very powerful tool that when utilised correctly can greatly improve the efficacy of our marketing strategies. In recent times, our use has been limited for a number of reasons;
As we have predominantly been an Arma 3 community, we have had little need to break outside our bubble. Players find us through the server browser and through word of mouth.
Running giveaways on social media sites never really worked... folks usually don't like having to use their personal accounts to enter a giveaway.
The majority of our regular players have discord and/or an account on the forums. Creating publications on these platforms is simply easier and provides us with greater control over the content.
Maintaining 5+ social pages is a lot of work...
These points aside, I am looking at revitalising our current social pages in the coming weeks to support our new prospective services such as Space Engineers and Rust. If you have any suggestions regarding what content is published, please hit me up in discord. We have a number of major changes coming to the forums and TeamSpeak soon as well; stay tuned.
Podcast sounds awesome - I look forward to working on it with you as discussed in TeamSpeak.
I am more than happy to discuss these points further or answer any questions you might have, just ask. I tend to float around in TeamSpeak most nights after 8/9PM AEST.